Contact Us | Concrete Countertop Institute

Training/technical questions: info@concretecountertopinstitute.com

Orders: orders@concretecountertopinstitute.com

919-275-2121: Dial extension 1 for training/membership, 2 for orders/products

919-270-3707: Mobile phone for help with existing orders

Hours of operation: Monday - Friday 9:00am - 5:00pm EST

Training held in Raleigh, NC, Orlando, FL and London, ON.

Click here for directions and hotel information.

Mailing address: Call to confirm.

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If you did not receive the Omega instructions email, please search your inbox and spam folder for an email with subject line "Important instructions for Omega Concrete Countertop Sealer". The email is sent instantly and automatically upon purchase.

Before submitting any Omega question, please search the extensive FAQs here. Almost 50 commonly asked questions are covered!

For Omega technical support, please fill in the questions below.

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OMEGA CONCRETE COUNTERTOP SEALER PROBLEMS/QUESTIONS:

If you are contacting us with a technical problem with Omega Concrete Countertop Sealer, we cannot diagnose the problem until you answer the following questions.

YOU ***MUST*** ALSO EMAIL CLEAR PHOTOS to info@concretecountertopinstitute.com.

Please describe the problem.

When was the countertop made and by whom?

What was the mix formula or type of mix, including water-cement ratio?

Was it ever sealed before? If so, what was the old sealer and how was it removed?

How long did the concrete cure before sealing?

How was the concrete processed after curing, i.e. untouched cream finish, ground to 200 grit, polished to 3000 grit?

Was the concrete wet or dry processed?

How was the surfaced prepared before sealing, i.e. acid washed with a 1:10 solution of muriatic acid, wiped with water, wiped with pure acetone?

What was the temperature and the humidity level at the time of application?

How many coats were applied, and what was the dilution? What was the time between coats?

Was there anything during the application process that did not look the same as the videos?

How long did the sealer cure before using the countertop?

How long after application did the problem occur?

How would you like for me to contact you?

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