In an effort to protect our clients’ and site visitors’ privacy and rights, The Concrete Countertop Institute, LLC has established a Privacy Policy which explains what information we gather on visitors and what we do with information that we gather.

We advise all visitors and clients to read and understand our privacy policy, and to check it periodically for any updates or revisions. If you have any questions about the contents of our statement, please feel free to contact us here.

This Privacy Policy governs the manner in which The Concrete Countertop Institute, LLC collects, uses, maintains and discloses information collected from users of this Web site (each, a “User”).


Users’ privacy is very important to The Concrete Countertop Institute, LLC. The Concrete Countertop Institute, LLC is committed to safeguarding the information Users entrust to The Concrete Countertop Institute, LLC.

The Information We Collect

The Concrete Countertop Institute, LLC may collect personally identifiable information from Users in a variety of ways, including through online forms for ordering products and services, and other instances where Users are invited to volunteer such information. The Concrete Countertop Institute, LLC may also collect information about how Users use our Web site, for example, by tracking the number of unique views received by the pages of the Web site or the domains from which Users originate. We may use “cookies” to track how Users use our Web site. A cookie is a piece of software that a Web server can store on the Users’ PC and use to identify the User should they visit the Web site again. While not all of the information that we collect from Users is personally identifiable, it may be associated with personally identifiable information that Users provide us through our Web site.

If you are a client, then we store contact information and invoices in our online portal. The good news is that we collect only the minimal set of personal data that is required to deliver the service. For example, we collect your physical address for invoicing and tax purposes. We may collect your credit card data because we need to charge you upon purchase although we do not store your credit card in a way that can be compromised. We collect your email because we need to contact you regarding your orders, the status of the services, important functionality updates and, where you have consented to receive such communications, contact you with newsletters and promotions. We use cookies because they help us show relevant content to our website visitors and advertise based on these interactions. We don’t use any of the data collected for profiling or other secondary purposes and we do not sell it to anyone. You can edit your information from your profile at any time by logging in to our billing portal or request that we remove your account from our billing portal.

How We Use Information

The Concrete Countertop Institute, LLC may use personally identifiable information collected through our Web site to contact Users regarding products and services offered by The Concrete Countertop Institute, LLC, and otherwise to enhance Users’ experience with The Concrete Countertop Institute, LLC. The Concrete Countertop Institute, LLC may also use information collected through our Web site for research regarding the effectiveness of the Web site and the marketing, advertising and sales efforts of The Concrete Countertop Institute, LLC. At no time will The Concrete Countertop Institute, LLC’s database of Users ever be sold to any entity for the purpose of marketing or mailing lists.

Maintenance of Information

Information about Users that is maintained on our systems is protected using industry standard security measures. However, we cannot guarantee that the information submitted to, maintained on, or transmitted from our systems will be completely secure. You may request more details on the data we collect or that we purge that data by contacting us here.

Right to be Forgotten

Under the GDPR every client could request “to be forgotten”, meaning all their data has to be deleted and never used again, except in certain circumstances, which may include having to keep processing your personal information to comply with a legal obligation. An example of such obligation is the requirement to keep a copy of all invoices to comply with financial and tax legislation.

SMS/MMS MOBILE Messaging Marketing Program

By subscribing to The Concrete Countertop Institute text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected].


Users may direct questions concerning this statement by e-mail here. Users may elect not to receive solicitations from The Concrete Countertop Institute, LLC by letting us know.


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